Frequently Asked Questions
Below are a number of frequently asked questions and answers. If you need specific help or your question isn’t answered here, please contact us directly.
What kind of support is offered with a purchased theme, plugin or email template?
Your theme, plugin or email template purchase includes one year of access to premium support. Support covers issues such as bug fixes (if any) under normal operation, how to use basic theme or plugin features, basic WordPress help, and help with basic theme customization. If you need more advanced modifications to your theme you can submit a quote here!
What is your refund policy?
Because of the nature of our themes and plugins—which are digitally delivered and non-tangible goods—we cannot offer refunds or chargebacks for purchases. Please read our FAQs and Terms of Service carefully before purchasing your theme or plugin. And as always, you can email questions or contact us in advance.
What is WordPress?
WordPress is a free content management system (CMS). Simply put, WordPress makes creating and maintaining websites super easy through an online interface. Once WordPress is installed on your domain and web hosting (we recommend Site5), all you need is a computer and internet connection to edit your website. If you know how to use Microsoft Word, then you can operate WordPress.
What is a theme?
A WordPress theme is simply a web template that runs in the WordPress content management system to add basic design styling or features to your site.
What is a premium WordPress theme?
A premium WordPress theme is a high-quality, feature-rich, search engine optimized WordPress web template built for customers who want a polished design. For a tiny fraction of the price of a custom design, you can save time, money and the hassle of building your website from scratch using one of our pre-built themes.
How do I purchase a theme, plugin or email template?
Simply click on the “Purchase” button and you can pay through our secure online system via PayPal or Themeforest. Once payment is remitted, you’ll be sent a link to download your product.
Will your themes work on WordPress.com?
No, our themes are designed to be used on self-hosted versions of WordPress.
Can I call Tristex Support?
No, we do not offer phone consulting. This enables us to keep our prices as low as possible for our customer community. We do answer email within 30 minutes and offer online support.
Are your themes compatible with plugins and widgets?
We style and code our themes to be compatible with most standard WordPress plugins and widgets. All of the plugins we create and offer through, including the popular BackupBuddy plugin to backup, restore, and migrate your entire WordPress installation, are compatible with all of our themes. But due to the sheer numbers of plugins and widgets available by other providers, we cannot code for them all. Thus, some plugins and widgets may cause the theme to “break” in certain browsers. We make every attempt to prepare our themes for them, but cannot guarantee it will work in every situation. If you would like help integrating certain plugins with our themes, please contact us.
Are your email templates compatible with all email clients?
Yes, we style and code our templates to be compatible with all major email clients (Microsoft Outlook, Apple Mail, Thunderbird, Windows Mail, Windows Live Mail, Yahoo Mail, Hotmail, Gmail, & AOL Mail). Our templates are compatible with all browsers, Internet Explorer, Firefox, Google Chrome, Opera & Safari. But some email clients may cause the template to “break”. We make every attempt to prepare our templates for them, but cannot guarantee it will work in every client available without slight modifications. If you would like help integrating a template, please contact us.
Are Adobe® PSD (Layered Photoshop Files) included with my theme and email template purchases?
Yes. Unless otherwise specific, PSD (Layered Photoshop Files) are included with your theme or email template purchase .